Refund Policy

Last updated: 9 October 2026

This policy covers refunds for every Davejo digital product, wherever you checked out.

1. The Real Work Guarantee

Use any Davejo product for 7 days from purchase. If it has not done one real job for your business, like a reply, a reminder, a policy or a sheet, email us and tell us what you tried. We fix it for you, for example by adjusting a skill, prompt or template to your business.

If we cannot fix it, we refund 80% of what you paid. The refund goes back to your original payment method through the payment provider. You keep the files.

If you bought before this policy was updated, the 14-day full refund that applied on your purchase date still applies.

2. How to ask for a fix or a refund

Email [email protected] within 7 days of purchase, from the address you used at checkout. Include your order reference from your receipt and the job you tried. We reply within 3 business days.

3. Who issues the refund

Our orders are processed by our payment provider, our merchant of record. When a refund is approved, the payment provider issues it to your original payment method. How long it takes to appear depends on your bank or card provider.

If you cannot reach us or we have not resolved your request, you can contact the payment provider directly through the customer portal linked in your receipt. The payment provider's buyer terms also apply to your purchase.

4. Your legal rights

This policy does not affect any rights you have under consumer protection law, for example if a product is faulty or not as described. If the law where you live gives you more than this policy, such as a right to cancel for a full refund, you get the more generous right.

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from an online purchase. For digital content that is delivered straight away, that right ends once the download starts, if you agreed at checkout to immediate delivery and acknowledged that you lose the right of withdrawal. This is explained in the payment provider's buyer terms. Our guarantee above still applies either way.

5. Questions

If you are unsure whether a product is right for you, email us before you buy and we will help. See also our Terms of Service.